Refund policy

Returns Policy

At Outfigured™, we want you to feel confident and comfortable in every piece. If something’s not quite right, our returns policy is simple and fair.
 
✅ Returns Window

•    You have 28 days from the delivery date to return your items for a refund.
•    Under UK law, you’re entitled to cancel within 14 days and return within the following 14 — and we go one step further.

 
📦 Items Eligible for Return

To be eligible for a return, items must be:
•    Unworn (other than to try on)
•    Unwashed
•    With original tags
•    Free from makeup, deodorant, perfume, pet hair, or other marks
Please note: For hygiene reasons, we can’t accept returns of underwear that has been worn or returned in an unsellable condition.
This follows:
•    Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, which excludes refunds for hygiene-sensitive items once unsealed.
•    Section 20(18)(b) of the Consumer Rights Act 2015, which allows refunds to be refused where items aren’t returned in their original condition.

 
🔁 How to Return

1.    Email hello@outfigured.com within 28 days of receiving your item.
2.    Include your order number.
3.    We’ll confirm your return is eligible and send you the return address.
4.    Send the item back using a tracked delivery service.

Return postage is the customer’s responsibility unless the item is faulty or unless the product listing is advertised with 'Free Returns'. If the item is listed with 'Free Returns', we will email you a return label for you to send the items back to us.

 
💳 Refunds
•    Refunds are processed to your original payment method within 7 business days of receiving your return.
•    Original shipping fees (if applicable) are non-refundable, unless we made an error.
•    If an item isn’t in its original condition, a partial refund may be issued.

 
🔄 Exchanges

Need another size? We’re happy to help — just email us at hello@outfigured.com and we’ll sort it out (subject to stock).

 
❌ Faulty or Incorrect Items

If your item is faulty, damaged or incorrect:
•    You’re entitled to a full refund within 30 days.
•    After 30 days, you can request a repair or replacement.
•    We’ll cover the return shipping if the fault is ours.

 
🛡 Your Rights

This policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.